Confirmation Specialist Job at Roadway Moving, Bronx, NY

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  • Roadway Moving
  • Bronx, NY

Job Description

About the company:

Founded in 2008 by Ross Sapir, Roadway Moving is built on the core principles of accountability, kindness, generosity, and dedication. These values drive a culture of excellence, where our people—not just our trucks—set us apart in a crowded industry. We believe in investing in both our employees and our clients, fostering an environment rooted in respect, urgency, clear communication, and appreciation. At Roadway, we don’t just move boxes, we move lives, and we do it with a commitment to making the experience remarkable for everyone involved.

Position Summary:

We are seeking a detail-oriented, reliable Confirmation Specialist to join our team in our Bronx office. In this role, you will be responsible for confirming scheduled moves with clients, ensuring all job details are accurate, and serving as a key communication link between our clients, Move Coordinators, Sales Team, and Operations. Your work ensures smooth execution of moves and a positive customer experience.

Key Responsibilities:

  • Make confirmation calls to clients prior to their scheduled move dates.
  • Verify move details, including date, time, addresses, inventory, and any special instructions.
  • Communicate updates, changes, or client concerns to Move Coordinators, Sales, and Operations teams promptly.
  • Document all client interactions and confirmations accurately in the system.
  • Follow up on incomplete or missing information to ensure all jobs are ready for dispatch.
  • Provide excellent customer service and maintain a professional phone manner.
  • Collaborate with internal teams to resolve issues and ensure seamless service.
  • Other administrative tasks as assigned.

Qualifications:

  • Prior experience in customer service, scheduling, or administrative roles preferred.
  • Excellent phone and communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and work in a fast-paced environment.
  • Reliable and punctual with a strong work ethic.
  • Proficient with basic computer systems and CRM software (training provided).
  • Experience in the moving industry is a plus, but not required.

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