Job Description

Job Description

Job Description

Family owned and operated, Bake’n Joy Foods, Inc. is a leading manufacturer of top-quality bakery products that began over eighty years ago in 1941. We manufacture a variety of products for professional bakers including frozen scoop batters, predeposited muffin, cornbread, loaf cakes and Boston Coffee Cakes, mixes as well as an expanding line of fully baked items such as coffee cakes, loaf cakes and more. We remain committed to providing top quality products, service, and value to our customers.

**********STAFFING AGENCIES AND RECRUITING FIRMS - PLEASE DO NOT CONTACT BAKE'N JOY FOR THIS ROLE**********

EDI Analyst (Customer Service Sales Support)

• Classification:
  1. Exempt
• Salary Grade/Level:
  1. Level:
  2. Pay Band:
• Reports To:
  1. Customer Service Manager
• JD Review Date:

Job Summary/Objective

The EDI Analyst plays a critical role in ensuring accurate, efficient, and timely electronic order processing while supporting the broader needs of the Customer Service team and advancing key data and system processes. This position is responsible for overseeing all EDI-related activity across a diverse customer base, serving as the subject matter expert and point of contact for our internal teams and external partners. In addition to EDI management, the role supports essential order processing functions, maintains customer and pricing data integrity within the ERP system, and helps lead initiatives that improve systems, processes, and documentation. As a cross-functional contributor, this individual will work closely with IT, Sales, Finance, and Customer Service leadership to enhance operational effectiveness, accuracy, and service quality.

Essential Functions

• EDI Administration (50%)
  • Monitor and manage inbound and outbound EDI documents including purchase orders (850), order revisions (850R), confirmations (855), invoices (810), advance ship notices (856) and credits (812).
  • Collaborate with IT and third party EDI providers to troubleshoot and resolve EDI transmission errors in a timely manner.
  • Set up new customer EDI trading partners and test transactions before go-live.
    • Setting up ERP (JD Edwards) UDC tables.
  • Understanding of EDI fields needed for customer specific EDI mapping requirements and documentation.
  • Serve as primary liaison for internal teams (Customer Service, Finance, Sales, Sales Operations, IT) on EDI-related topics.
  • Reconcile daily EDI order feeds against internal ERP entries (Oracle JDE).
• EDI Process Improvement and Documentation (10%)
  • Document standard operating procedures (SOPs) related to EDI order management.
  • Recommend and help implement process improvements to enhance EDI accuracy and efficiency.
• Customer Master Data & Process Support (20%)
  • Maintain customer profiles in Oracle JDE, ensuring timely and accurate updates to shipping addresses, billing information, payment terms, and customer-specific attributes.
  • Ensure pricing integrity by updating and validating customer contract pricing within JDE in coordination with Sales and Revenue Management teams.
  • Act as the liaison between the Customer Service department and internal JDE support resources, managing a prioritized backlog of system enhancement requests and leading regular check-ins to track progress and escalate issues.
  • Support setup and ongoing maintenance of customer web portals, including uploading order confirmations or shipping information and troubleshooting access or data exchange issues.
  • Develop and maintain a centralized tracking system for customer deduction-related inquiries to support Finance and enhance team visibility, accountability, and follow-through on dispute resolution progress.
• Customer Service Support (20%)
  • Provide backup order entry and order management support during high volume periods, employee PTO, or staffing gaps.
  • Collaborate with Customer Service Representatives to ensure accurate and timely processing of all orders, including those received via EDI.
  • Respond to customer inquiries regarding EDI order status, acknowledgements, and invoice discrepancies.
  • Participate in cross-functional projects related to system upgrades, new customer onboarding, and data automation.

Qualifications

• Associate or Bachelor’s degree preferred; relevant experience may substitute for education.
• 3- 5 years of experience in customer service, order management, or EDI coordination, ideally within food manufacturing or distribution.
• Familiarity with EDI transaction sets (especially 850, 810, 856, 820) and ERP systems (Oracle JDE a plus).
• Proficient in Microsoft Excel and other data management tools.
• Strong attention to detail, organizational skills, and a proactive approach to problem solving.
• Ability to communicate effectively across departments and with external partners.

Preferred Skills

• Experience working with third-party EDI platforms (e.g., SPS Commerce, TrueCommerce, DiCentral).
• Working knowledge of Oracle JDE or similar ERP systems.
• Exposure to retail and foodservice customer requirements and compliance standards.

Work Environment

• Primarily an in-office role with the flexibility to work remotely one day per week, in alignment with Customer Service team standards. Initial onboarding includes one week of off-site training with our EDI partner; no regular travel expected thereafter.

Position Type

• Full-Time

Work Hours

• Standard workweek includes M-Th, 8:00 – 5:00, Fri. 8:00 – 3:00.

Equal Employment Opportunity Policy

Bake’n Joy provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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