Job Description
- *CTG is seeking to fill a Technical Support Professional AMS opening for our client in Secaucus, NJ.**
- *Location:** Secaucus, NJ
- *Duration:** 12 months
- *Duties:**
- Provide application production support for mission-critical systems.
- Perform break/fix resolution and support for REST/JSON APIs and SQL-based applications.
- Troubleshoot and resolve issues related to system faults, alarms, and performance anomalies.
- Manage trouble tickets, document findings, and ensure timely resolution.
- Participate in change management processes to ensure stability and compliance.
- Conduct security remediation activities in alignment with organizational standards.
- Perform debugging and complex troubleshooting across cloud and on-premise environments.
- Collaborate with development, infrastructure, and operations teams to support system health.
**Skills:**
- Strong understanding of REST and JSON APIs.
- Proficiency in SQL and Python.
- Familiarity with RAML specifications and working with Postgres and Snowflake databases.
- Experience with fault/alarm troubleshooting and trouble ticket management.
- Solid knowledge of change management and security remediation practices.
- Ability to debug complex issues across distributed systems.
- Experience with Grafana, Kubernetes, and Azure Cloud.
- Bonus: Familiarity with OpenTelemetry.
**Experience:**
- Previous experience in application production support and break/fix resolution.
- Demonstrated ability to manage incidents and troubleshoot across a broad technical stack.
- Experience working in cross-functional environments with developers and system admins.
**Education:**
+ Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role.
**To Apply:**
To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Morgan Fickert** at ** Morgan.Fickert@ctg.com ** . Kindly forward this to any other interested parties. Thank you!
**About CTG**
CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit .
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified company across many of our global operations.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
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Job Tags
Work experience placement, Local area,