Technical Support Representative, Specialist Job at Peraton, Virginia

NERQUUZ3UHROdjRnN2hGMHgzb04zc3ptZXc9PQ==
  • Peraton
  • Virginia

Job Description

Program Overview

About The Role

Peraton is seeking a Tier I and II Representative. This position will perform the following duties (but not limited too):

  • Provides Tier I and II technical software, hardware, and network problem resolution for customers by performing problem diagnosis and guiding users through step-by-step solutions.
  • Provides expertise to solve first and second tier technical support issues for end-users of the organization's products and services. Uses automated information systems to analyze routine situations.
  • Reviews incoming requests, both computer generated and verbal, sorts, codes and may prioritize for proper action.
  • Resolves problems or contacts more senior technical support as necessary.
  • Supports users by fulfilling individual requests for information and/or training in the utilization of the various databases available.
  • Conducts technical research for source of information required in support of request for information related to ongoing programs and proposal efforts.
  • Maintains network diagrams and circuit records.
  • Instructs users in the use of PCs and networks. May perform basic PC, PBX, and network software programming.
  • Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Qualifications

Required Qualifications :

  • High School level reading, writing, and analytical skills; Minimum of 1 year
  • Must be a U.S Citizen
  • Able to obtain Public Trust Clearance
  • Experience with network problem resolution
  • Experience with Tier 1 and Tier II functions

SCA / Union / Intern Rate or Range

Details

Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position based on experience and other factors.

EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.

Job Tags

Remote job,

Similar Jobs

Authority Brands

Strategic Financial Analyst / Senior Analyst Job at Authority Brands

 ...leadership, and is an excellent opportunity for someone with strong financial acumen, excellent Excel and modeling skills, and a proactive,...  ...: $75,000 to $120,000 Responsibilities : 1. Financial Planning & Analysis (FP&A) Partner with the Senior Director to build... 

ASK Staffing

NON IT NON CSR Executive Assistant Job at ASK Staffing

 ...to provide sponsorship at this moment".Job Title: Executive AssistantLocation: Alpharetta GA-30005Duration: 12 MonthsPay Range...  ...arrangements and itineraries for both domestic and international travel including flights, hotels, ground transportation, and currency... 

Trinity Consultants

Piping Designer Job at Trinity Consultants

 ...long-term success. Location This position is in Baytown, TX with possible work at other locations. Job Description The Piping Designer is responsible for the design, understanding and application of piping systems, the generation of Process & Instrument... 

CyberCoders

Senior CNC Programmer - 5-Axis, CNC, DMG - Willing to Relocate! Job at CyberCoders

 ...Los Angeles, CA! We deploy software-defined, autonomous metal 3D printing factories around the world, bringing the scalability of software...  ...Significant stock option packages100% employer-paid Medical, Dental, and Vision insurance (premium PPO and HMO options)Life... 

Riverside Community Care

Board Certified Behavioral Analyst (BCBA) Job at Riverside Community Care

 ...difference- in your community and in your career. Are you looking for a rewarding and fulfilling career as a Board-Certified Behavioral Analyst (BCBA)? Come work for our Developmental and Cognitive Services Division at Riverside Community Care! We are looking for a...